TERMS, CONDITIONS & PRIVACY POLICIES

The Candle Box Co. Privacy Policy

Introduction

The Candle Box Co. regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Candle Box Co. users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our Admin Department at info@thecandleboxco.com

Collection of Information

In order to use the The Candle Box Co. website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including Email. Any information collected by The Candle Box Co. is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from The Candle Box Co. customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@thecandleboxco.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@thecandleboxco.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Candle Box Co. uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@thecandleboxco.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Candle Box Co. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

The Candle Box Co. does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the The Candle Box Co. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of the Candle Box Co.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

The Candle Box Co. Security Policy & Payment Options

The Candle Box Co. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by The Candle Box Co. or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Candle Box Co.

For more information about eWAY and online credit card payments, please visit

www.eWAY.com.au

The Candle Box Co. uses PayPal, detailed information about their privacy practices and their contact information for any questions is available at the eBay Privacy Center.  Their Privacy Policy describes your privacy rights regarding their collection, use, storage, sharing and protection of your personal information. It applies to the PayPal website and all related sites, applications, services and tools regardless of how you access or use them.

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY and PayPal containing your order details (if you have provided your email address). We will generally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 7-10 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@thecandleboxco.com

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a Refund within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank. Please email us at info@thecandleboxco.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. The Candle Box co. will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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